PRES·ENCE
Vibrant Business Solutions
for Global Leaders
PRES·ENCE
Vibrant Business Solutions
for Global LeadersPRES·ENCE
Vibrant Business Solutions
for Global LeadersPRES·ENCE
Vibrant Business Solutions
for Global Leaders
Empowering visionaries to transform and inspire worldwide!
PRES·ENCE
Vibrant Business Solutions
for Global Leaders
PRES·ENCE
Vibrant Business Solutions
for Global LeadersPRES·ENCE
Vibrant Business Solutions
for Global LeadersPRES·ENCE
Vibrant Business Solutions
for Global Leaders
Empowering visionaries to transform and inspire worldwide!
A polyglot, cross-continental executive at the intersection of three rare capabilities.
Multilingual consulting in 5 languages across hospitality, executive support, and intercultural mediation.
I work with visionaries — hotel owners, executives, and leaders who do not simply want better operations. They want to be the change in awareness they wish to see in the world.
I bring the architecture to make that real.
"I do not offer simple management. I deliver a rare synthesis of solution, convenience, and experience — for the leader who understands that the way something is done is inseparable from what it becomes."
Laura Wendt · Global Operation Architect
Who I work with
For the leader who knows it can be different.
You are not looking for a consultant. You are looking for someone who sees what you see — and knows how to build it.
You believe that excellence and humanity are not opposites. That a hotel can be both profitable and soulful. That an executive can be both effective and kind. That a business can create belonging, not just transactions.
You tolerate nothing less than the standard you set for yourself — and you have learned that the people who help you get there must carry that same standard in their bones.
That is who I am.
And this is how I work.
The way I move through every engagement
"Life is 10% what happens to us and 90% how we respond to it. I bring that 90% — every time, without exception."
"Life is 10% what happens to us and 90% how we respond to it. I bring that 90% — every time, without exception."
Kindness over niceness Niceness avoids the truth. Kindness delivers it with care.
·Respond, never react I read the room completely before I speak. Silence is a tool.
·I do not see loss — I see leverage There is always a move available. I find it.
·Attract, never chase The right people come when the work is real.
·State · Story · Strategy Change the inner world first. The outer world follows.
·You get what you tolerate Accountability is an act of respect — for yourself and for others.
"Life is 10% what happens to us and 90% how we respond to it. I bring that 90% — every time, without exception."
"Life is 10% what happens to us and 90% how we respond to it. I bring that 90% — every time, without exception."
"Life is 10% what happens to us and 90% how we respond to it. I bring that 90% — every time, without exception."
Laura Wendt
The Human Ecosystem
"Life is 10% what happens to us and 90% how we respond to it. I bring that 90% — every time, without exception."
The Human Ecosystem
A brand is sustainable only when people follow you for what you represent. I design cultures that transform staff structures into high-belonging communities — using five dimensions:
ComplianceT
he foundation of trust
Clarity
Eliminating operational ambiguity
Culture
Identity beyond job description
Connection
Belonging, not just fitting in
Check-back
The rhythm that sustains everything
Three Ways to Work Together
Solution
Convenience
Convenience
You have a problem. Let's name it and end it.
"The gap between the operation you are running and the one you know is possible — that is where I work."
I diagnose what is actually broken — not what looks broken — and I fix it. With precision, discretion, and the cultural fluency most consultants can never offer.
Full operations audit & cultur
You have a problem. Let's name it and end it.
"The gap between the operation you are running and the one you know is possible — that is where I work."
I diagnose what is actually broken — not what looks broken — and I fix it. With precision, discretion, and the cultural fluency most consultants can never offer.
Full operations audit & cultural repositioning
Pre-opening and relaunch strategy
Intercultural negotiation & conflict mediation
Revenue gap analysis & distribution
Interim GM or Operations Director
Convenience
Convenience
Convenience
You need someone you never have to think about.
"You do not need more staff. You need one person who handles everything you should not be handling yourself."
At a certain level, the problem is never a shortage of capable people. It is a shortage of people you can trust completely — who move at your pace, in your languages, without creating
You need someone you never have to think about.
"You do not need more staff. You need one person who handles everything you should not be handling yourself."
At a certain level, the problem is never a shortage of capable people. It is a shortage of people you can trust completely — who move at your pace, in your languages, without creating new complexity.
Complex calendar & agenda across time zones
Confidential correspondence in 5 languages
Cross-border travel, logistics & vendors
Family office & household operations
Executive briefings & research
Experience
Convenience
Experience
You want everything
to feel extraordinary — effortlessly.
"This is what it feels like when everything is handled by someone who has lived in five countries and thinks in five languages."
Fluency is not cultural intelligence. I translate intent, register, and meaning — so your guests feel genuinely seen, and your world runs with an elegance
You want everything
to feel extraordinary — effortlessly.
"This is what it feels like when everything is handled by someone who has lived in five countries and thinks in five languages."
Fluency is not cultural intelligence. I translate intent, register, and meaning — so your guests feel genuinely seen, and your world runs with an elegance that cannot be manufactured.
Guest experience design for luxury properties
Strategic translation across 5 languages
Cultural advisory for market entry
Private event & high-touch coordination
Intercultural communication training
The same depth of presence. Three different doors.
Different visionaries arrive with different needs. The same standard — solution, convenience, or experience — goes into every engagement.
Stillness
Calmness under pressure
Not the absence of tension — mastery over it. The room steadies when I enter it.
Precision
Grounded certainty
Originality without ego. I map every option before I move. Then I move with complete conviction.
Vision
Essence beyond labels
I change state first, then story, only then strategy. Execution without alignment always fails.
Legacy
Invisible excellence
The ultimate product: the perception that everything flows with grace. Proximity is power. Belong to build.
The Invisible Excellence Dividend
"The elite perception that everything flows with absolute grace — where the intense complexity disappears from view, leaving only the impression of effortless perfection."
Strategic Value · Decision Architecture
What I bring. How I think.
I.
The Global Pedigree — Foundational Value
20 years of global operations with a rigorous European academic foundation. Sector-agnostic. I eliminate the trial-and-error management curve entirely — zero-error execution from Day 1.
The Polyglot Revenue Bridge — Growth Value
I am an integrated international relations, marketing, and guest-relations department — in a single engagement. I capture and retain high-net-worth global markets without external mediators.
Non-Zero-Sum Leadership — Risk Mitigation
Turnover is the silent killer of profitability. My leadership creates a Trust Dividend that stabilizes the workforce and removes the costs that never appear in a budget — until it is too late.
The OOCEMR Protocol
Every challenge I encounter is processed through one decision architecture — not as a checklist, but as a mindset. My clients experience only the result: clarity.
O Outcome— Define precisely what success looks like
O Options— Map every available path without prejudice
C Consequences— Project the full impact of each path
E Evaluate— Weigh options against the defined outcome
M Mitigate— Neutralize risk before committing to action
R Resolve— Execute with precision. The client experiences only clarity.
Professional Evolution
Twenty years of being in the room.
Present · The Visionary Work
Feb 2026 — Now Guadalajara, Mexico
Mar 2025 — Now Remote / Global
Mar 2025 — Now Remote / Global
General Manager & Strategic Consultant
Del Carmen Concept Hotel
Received in February 2026 in loss-making, mismanaged condition — orchestrating full operational and cultural repositioning toward Design Hotels candidacy within a single season.
Leveraged deep knowledge of Mexican art movements to position the brand as a cultural epicenter attracting international influencers and tastemakers.
Strategic operations, multicultural market analysis, and multilingual strategy across hospitality, corporate, and nonprofit sectors globally.
Founded the I.S.WITHIN Initiative — a give-back project for military and Special Forces personnel integrating equine-assisted leadership with trauma resolution and community reintegration.
Mx · Luxury Hospitality Leadership
2020 — 2025 Tulum, Mexico
2020 — 2025 Tulum, Mexico
2020 — 2025 Tulum, Mexico
Founder & Executive Director
MACAN Magical Experiences
Built a premier luxury property management and experiential brand from inception — turning abstract vision into high-yielding operational assets.
2019 — 2020 Tulum, Mexico
2020 — 2025 Tulum, Mexico
2020 — 2025 Tulum, Mexico
Operations Manager
KASA Hotel Parota · Small Luxury Hotels of the World
2018 — 2019 Mérida, Mexico
2018 — 2019 Mérida, Mexico
2018 — 2019 Mérida, Mexico
Room Division Manager
Boutique Hotel Rosas & Xocolate · Design Hotels + SPA
2017 — 2018 Tulum, Mexico
2018 — 2019 Mérida, Mexico
2018 — 2019 Mérida, Mexico
Guest Services, Reservations & Concierge
ZAMAS Hotel
Established professional fluency in Spanish while managing high-volume international guest relations.
Eu · Hospitality Specialization & Corporate Exec Experience
2013 — 2016 Stuttgart, Germany
2013 — 2016 Stuttgart, Germany
2013 — 2016 Stuttgart, Germany
Reception, Concierge & Guest Services
Kronenhotel
2012 — 2013 Berlin, Germany
2013 — 2016 Stuttgart, Germany
2013 — 2016 Stuttgart, Germany
Reception & Guest Services
Brandenburger Hof
2010 — 2012 Avignon, France
2013 — 2016 Stuttgart, Germany
2010 — 2012 Avignon, France
Reception Manager & Marketing
Vert Hôtel · Eurexia University
Developed deep technical foundations in European hospitality standards and revenue management within the academic corridors of Eurexia University.
2006 — 2009 Milan, Italy
Education & Certifications
2010 — 2012 Avignon, France
Executive & Personal Assistant
BM Group
High-level strategic support, sensitive communications, and complex cross-border logistics for a major international enterprise.
1999 — 2006 Milan, Italy
Education & Certifications
Education & Certifications
Corporate Administration & Operations
· D-Link International
· Telepiù (International)
· Hays International
Education & Certifications
Education & Certifications
Education & Certifications
Bachelor's Degree in Hospitality Management (BAC+2) · University ADH Eurexia, France
High School Diploma (Honors) · Montevideo Senior High School, Minnesota, USA
Linguistic Diploma · Liceo Linguistico A. Cairoli, Pavia, Italy
CcC Equilibri · Equine-Assisted Leadership & Human Development Certification
No paperwork. No obligation. Thirty minutes to understand your situation and tell you honestly whether I can help. If I can — we will know exactly how to proceed.
If I cannot — I will tell you who can. That is the promise.
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